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Orders & Returns Policy

• All products are made to order based on the specifications you select at checkout.

• Once your order is placed, we will send you an order confirmation email and begin production within 1–3 business days.

• For custom products, production times may vary depending on complexity, quantity, and order volume. Estimated production timelines will be provided during checkout or via email.

Custom Product Approval

• For products that require proof approval (such as designs, artwork, or personalized text), we will email you a digital proof before production begins.

• Your order will not proceed to production until we receive your written approval. Delays in approval may extend the delivery timeline.

Changes & Cancellations

• Because our products are made to your specifications, changes or cancellations must be requested within 24 hours of order placement.

• After this period, production may have started, and changes may not be possible. If changes can be accommodated, additional fees may apply.

Shipping & Delivery

• Shipping timelines are in addition to production time.

• We are not responsible for delays caused by shipping carriers, customs, or other factors beyond our control.

• Please ensure your shipping address is correct at checkout; we are not responsible for orders shipped to incorrect addresses provided by the customer.

Return & Exchange Policy

Because our products are custom-made, all sales are final except in cases of:

1. Defective products (e.g., damage during manufacturing)

2. Errors in customization that differ from your approved proof or order details

If you receive a defective or incorrect item:

• Contact us within 7 days of delivery with your order number and clear photos showing the issue.

• Upon verification, we will provide a replacement at no cost or, if necessary, issue a refund.

Non-Returnable Items:

• Products made to customer specifications, including custom colors, text, images, or sizes

• Items damaged due to misuse, improper care, or shipping mishandling after delivery

Color & Design Disclaimer

• Colors may vary slightly due to differences in monitor settings, lighting, and printing processes.

• We make every effort to ensure your product matches the proof, but minor variations are not considered defects.

Contact Us

If you have any questions regarding your order or our policies, please contact our customer service team at info@photomotivegroup.com or call 409-XXX-XXXX.